Support

On your iPhone, open Settings → your name (Apple Account) → Subscriptions → Hitoiki Pilates. You can also open it from the app: Settings → Manage plan. After you cancel, Premium stays active until the end of the period you've paid for.

No. If you cancel at least 24 hours before the trial ends, you won't be charged.

Tap Restore at the bottom of the purchase screen. Any plan bought with the same Apple Account will come back.

If Settings → Sync history with iCloud is on in the app (it is by default), your history and schedule carry over to iPhones signed in to the same Apple Account. Your answers, such as areas to protect, aren't synced, so choose them again on the new device.

During a workout, tap pause and choose Continue with the gentle version. It switches to a smaller, easier version with fewer reps. Every exercise has one. If you choose Too hard after a session, you can choose to start with the gentle version next time.

Turn on Settings → Save to Apple Health in the app. Finished sessions are saved as Pilates workouts. The app never reads your Health data.

Check that notifications are on in iPhone Settings → Notifications → Hitoiki Pilates. You can change the days and time in the app under Settings → Schedule & reminders.

Turn up the volume and check that Settings → Voice guidance is on in the app. If you play music at the same time, it gets quieter only while the voice is speaking.

Stop right away. You can skip that exercise with the Next button. Choosing Areas to protect in Settings leaves out exercises that load those areas. If the pain continues, please see a medical professional.